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Crescent Care Foundation
NDIS Service

Specialist Support Coordination

When your support environment involves multiple agencies, complex health needs, or difficult housing and justice situations, you need more than a standard coordinator. You need a specialist who understands the NDIS and knows how to get things moving.

A Crescent Care Specialist Support Coordinator discussing an NDIS plan with a participant

Social Worker-led coordination built for complexity

Our founder is a proud Social Worker, and that shapes everything about how we approach Specialist Support Coordination. Social Workers bring training that addresses both the personal and the systemic dimensions of support, which is exactly what complex situations require. Our team holds the qualifications and experience to work across environments involving health, housing and justice services.

We reduce the complexity in your life. That means working across multiple agencies, cutting through the noise, and making sure the right supports are in place and actually working together. We understand the NDIS, and we understand insurance. When both are in play, we know how to manage risk and produce real outcomes for participants across Sydney, Wollongong, Newcastle and Central West New South Wales.

  • Assessment of your support environment and barriers
  • Coordination across health, housing and justice services
  • Reducing complexity from multiple provider relationships
  • Risk management and quality outcome monitoring
  • Crisis planning and responsive support
  • Capacity building toward greater independence

What makes our approach different

Specialist Support Coordination demands expertise beyond standard coordination. Here is what we bring to the table.

Social Work foundations

Our founder is a Social Worker. That expertise runs through the whole team. We understand complex personal and systemic challenges and know how to intervene effectively on both levels.

Cross-agency fluency

We work confidently across health, housing and justice services. Multiple agencies, one team keeping it all coordinated and moving toward your goals.

NDIS and insurance expertise

When NDIS funding intersects with insurance schemes, we know both systems. We navigate the overlap to protect your interests and get the best outcome possible.

Good to know

Frequently asked questions

What is Specialist Support Coordination?

Specialist Support Coordination is a higher level of support coordination for NDIS participants facing complex challenges, such as involvement with health, housing or justice services. It requires a specialist with the qualifications and experience to navigate these environments, reduce complexity, and drive real outcomes.

Is Specialist Support Coordination funded in my NDIS plan?

SSC is funded under the Capacity Building budget. It is typically included in plans where the participant faces significant barriers or complex support needs. If you are unsure whether it is in your plan, contact us and we will help you review it.

Where do you provide Specialist Support Coordination?

We support participants across Sydney, Wollongong, Newcastle and Central West New South Wales. If you are outside these areas, get in touch and we will let you know what is possible.

Complex situation? Let's talk.

We understand difficult support environments. Tell us what you are dealing with and we will be straight with you about how we can help.